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Swedish customers and PostNord as "Tullombud"

When shipments arrive in Sweden via PostNord, the receiver needs to formally accept PostNord as customs officer ("Tullombud").

Our customers in such cases receive a notification from Postnord, indicating that they need to pay customs fee and VAT ("moms"). And the tracking on PostNord website show that distressing message. In most cases (assuming you ordered as a private person and not as a company) you already paid the VAT (moms) when you ordered, so there is nothing more to pay.

However, if you click on the blue button you will be transferred to a page where you are not requested to pay - but must formally accept PostNord as "Tullombud" by clicking a button.

When that is done, a message will be displayed confirming your acceptance.

If all then goes as it should, the parcel will then be released from customs without any further claims. This may take some hours (during business hours).

If this for some reason does not deblock the parcel - or if you actually receive a VAT claim, please contact us at post@amsleser.no, and we will help you sorting out the problem.

Posted in: FAQ, Information

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